So I was to take a gas connection in Bangalore; new to the city and apart from few faces, looking at them I can smile, I am all but alone in the city so obviously intenet was my best mate to kick off the search. Two days ago I started by typing Indane gas ageny in google and it yielded some result; so after looking the area code I decided to call the number mentioned in the yellow pages and since then I'm trying daily once in morning and then in evening and no one till now has picked up my call, same was the story with HP and Bharat gas, when I shared my anguish with one of my peer here, he tried to console me by suggesting this is not only the story with me but every one suffers who dare to deal with these agencies. He suggested to buy a private connection stating that though this would cost me around 1000 rupees as compared to the some 400 that if I take the connection from the government run agencies. "But they give better service".
His advice was no doubt an avuncular one and gentle too but it also popped up the same question in my mind once again as it always does whenever I interact with these government run agencies 'why these government agencies can't give us better service?' Why they do not bother to do the work which they are hired for and given hefty hike in every ten years? I work in service sector inside IT and for us even turning down the most idiotic demand of customers is blasphemous, 'customer is always right' is something forcefully fed to us from day one, So when I am getting my salary only when I ensure that the customer satisfaction is utmost important why these people are exempted from it? not that they are from heaven and primary citizens! Why is this disparity? remember our government yells out loud that equality is for which they are fighting tooth to nail!
And this time is exactly I'd like to move towards my headline; What is wrong with our Prime Minister? You might sympathize with a person when he is in a mess and don't know how to sail across but what term but stupid you'd use for someone who knows what the problem is; it's solution and still decides to remain in that problem. Though there is no short cut of success but history has shown us that the 'Great Indian success story' has been observed in all those sectors where government has decided to hang up it's monopoly, be it communication, aviation or banking. Give these agencies to private players to manage if not privatise; I can bet everyone in common masses would "give the hell ya" in stonecold style, but perhaps this government just wants to remain in cocoon of insanity but asserting that protecting a few millions from competition; (perhaps from the like of those who are working in non governmental organizations such as myself); they are doing a great favour of "aam aadmi", no matter how many true aam aadmis are getting thrashed by this sham policy on daily basis!
His advice was no doubt an avuncular one and gentle too but it also popped up the same question in my mind once again as it always does whenever I interact with these government run agencies 'why these government agencies can't give us better service?' Why they do not bother to do the work which they are hired for and given hefty hike in every ten years? I work in service sector inside IT and for us even turning down the most idiotic demand of customers is blasphemous, 'customer is always right' is something forcefully fed to us from day one, So when I am getting my salary only when I ensure that the customer satisfaction is utmost important why these people are exempted from it? not that they are from heaven and primary citizens! Why is this disparity? remember our government yells out loud that equality is for which they are fighting tooth to nail!
And this time is exactly I'd like to move towards my headline; What is wrong with our Prime Minister? You might sympathize with a person when he is in a mess and don't know how to sail across but what term but stupid you'd use for someone who knows what the problem is; it's solution and still decides to remain in that problem. Though there is no short cut of success but history has shown us that the 'Great Indian success story' has been observed in all those sectors where government has decided to hang up it's monopoly, be it communication, aviation or banking. Give these agencies to private players to manage if not privatise; I can bet everyone in common masses would "give the hell ya" in stonecold style, but perhaps this government just wants to remain in cocoon of insanity but asserting that protecting a few millions from competition; (perhaps from the like of those who are working in non governmental organizations such as myself); they are doing a great favour of "aam aadmi", no matter how many true aam aadmis are getting thrashed by this sham policy on daily basis!
